It is a link to move in the page.
For Services
0120-610-810
9:00-17:30
Inquires Other than Services
03-5351-7200
9:00-17:30
Contact Form

Contact Form

Print

Consultation & Analytics Services

Consultation Services by Relia Group

Relia's consultation service is a comprehensive consultation that covers from designing strategy to operation for direct communication enterprises and customers. Our services present "Operation Capability," "Formulation Ability of Practical Hypothesis," and "Cross-industry Knowledge" based on know-hows accumulated through communications with customers in our vast contact center service experiences, and realize excellent communication (experience) for customers.

Features

Operation Capability
(Realization Ability)

Ability to bring "theory" to reality with a wealth operation know-hows

Hypothesis Formulation Ability
(Staff w/ rich on-site experiences)

Ability to establish hypothesis accessing our large number of case study resources

Cross-industry
Knowledge

Knowledge on various industries/operations specific to service providers

Consultation Process

Assessment

Grasp current status of client enterprise and determine challenges and consultation goal.

Hypothesis &
Verification

Collect information and formulate several hypothesis, start verification of hypothesis based on collected information.

Evaluation

Evaluate business value and feasibility, and convert hypothesis into practical operation plan.

Operation

Apply operation plan to actual operation process and support from implementation to actual operation.

What we do

Category Aim
  Management
(Strategic)
  • Customer Strategy Consultation
  • Customer Service Center Maturity Model (CSMM)
  • Contact Center Integration Consultation
  • KPI Setting Consultation
  Operational Divisions (Practical)
  • Contact Center Assessment Service (CCOV) 
  • Service Level Improvement Consultation
  • Quality Improvement Consultation
  • Mystery Calls
  • Call Volume Reduction Consultation
  • CSAT Surveys
  • Contact Center Operation Consultation
  • Contact Center Operation Costs Improvement Consultation
  • Back Office Process Improvement Consultation

Marketing Science Institute

Established in 1999 as internal research institute. We establish models for enterprises to use big data collected in the contact center, and help clients to improve their business process.

Features

Collect

Collect various formats of "activities and voice" such as customer activity data, VOC (Voice of Customer) accumulated at contact center

Examine

Grasp challenges in customer background from accumulated data according to CRIPS-DM, and examine the deep psych (insight) of customers

Action

Implement model with granularity that allows immediate actions by on-site staff

Analysis Process

Formulate Hypothesis

Start from understanding enterprise business.
Determine business goal based on three factors; challenges, data, and cost.

Analysis/ Modeling

Study data and execute preparation to formulate model. Repeat trial & error in modeling process and aim for the business goal.

Implementation

Utilize in business cutting edge technology as machine learning that maintain and develop models that put new insights into actions

What we do

Our data driven analytics resolve client's issues

Aim Method
  Customer Strategy CRM Consulting Framework
  Customer Net
Increase
Forecast Model (Logistic regression, Decision tree, Cox regression, etc.)
  LTV Improvement Correlation/ Classification Model (Clustering, Association rules, etc.)
  Loyalty
Improvement
Survey Model for CX Improvement
  Grasping Customer
Insight
Social Listening, VOC Analysis, Ethnography
  Speech
Visualization
Customer Insight Search Model/ Elderly Insight Model
  Grasping Contact
Reason
Reason Classification Model
  Call Forecast Consumer Response Forecast Model
  Performance
Forecast
Contact Center KPI Simulation Model

Contact

Contact for our services.

Phone
0120-610-810 9:00-17:30
Contact Form
Contact Form