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Relia's Strength

Reliable Quality Three Core Competences that support high operation quality and onsite capabilities

Human Resources

We realize high quality service by utilizing human resources upon coordinating recruitment, development, and promotion as a combined function.

The key in providing high quality services that satisfy clients is human resource. To develop our human resources, we aim to be an appealing company where employees feel rewarded and can experience progress.

Recruitment of prospective talent/Provide opportunity for career development/Provide opportunity to learn

ICT

With an ICT platform as a backbone, we optimize customer contact channels that connect clients with their customers, and provide new ICT services as a client partner.

ICT platform and various solutions to realize a Omni-channel service

Relia Voice Cloud / Virtual Agent® / Live Chat / Call Text / Mobile Select / ICT Suite (Cloud Telephony Platform) / Text Mining / Big Data Analysis / Field Operation Service utilizing wearable camera

Management System

Organize infrastructure and environment to protect client information assets, and establish a management system that supports a structure to develop awareness on security control in staff and its implementation.

Our top management establishes a structure committed to information security as the appointment of CPO (Chief Privacy Officer) under the direct control of our President, first-ever in the industry. By precisely implementing the PDCA cycle for information management under the commitment of our top management, we approach the enhancement of information management system on a company-wide level, along with ensuring compliance to all applicable laws and internal regulations.

We have acquired security certifications first in the industry, and constantly strive to gain deeper trust of our clients and achieve further operational quality improvement.

PrivacyMark

PrivacyMark

We enhance our management structure that complies with applicable laws and internal rules to protect the personal information of our clients' customers and that of our employees who are engaged in related operations.

IS80158/ISO27001

IS80158/ISO27001

Applied to the "Telemarketing activities in the Shinjuku Telecommunication Center and Okinawa Tida Center."

ISO9001

ISO9001

We are certified to ISO9001 for our internal training (general training.)